Rates & Policies

Listed below, you will find our current rates and policies. If you do not find the information you need, please contact our office and we will provide it for you.

WATER RATES

The water rates as of August 1, 2003 are still in effect:

  • 1 – 7,000 Gallons $0.35 per 100 gallons
  • 7,001 & Up $0.45 per 100 Gallons

Minimum Charge is $27.14. If you are using water and receive a bill for $27.14, please contact the office right away.

 

BILLING & PAYMENTS

Bills are posted by the 18th and mailed by the 20th. If you do not receive your bill by the 4th, please contact the office. Failure to receive a bill does not waive due date and penalties. 

Payments are due the 1st of the month. A grace period until the 15th is given.  Payments can be made:

  • Online – BentonCityWater.com
  • Mail, In-person or Drop Box – 980 FM 3175, Lyle TX 78052
  • Phone – 830-709-3254, Mon-Fri from 8:00 am to 4:30 pm
  • Automatic Drafts (checking/savings or credit/debit) – Sign up online or in-person. Payments are drafted monthly on the 5th, or next business day. If you are on automatic payments, review your monthly statement to ensure your payment processed.

 

LATE FEE

A $15 late fee is added to accounts with a past due balance as of 8:00 am on the 16th of the month. Payment can be made by methods above. If the 15th is on a Saturday, Sunday or Holiday, the late fee will be applied as of 8:00 am on the next business day.

 

PAST DUE FEE

A $30.00 past due fee is added to accounts with a past due balance as of 4:30 on the last business day of the month and the account is put on the Lock Out list.  

Last Business Day

January 31, 2022            May 31, 2022                   September 30, 2022                     

February 28, 2022           June 30, 2022                 October 31, 2022

March 31, 2022               July 29, 2022                   November 30, 2022

April 29, 2022                  August 31, 2022              December 30, 2022 

 

DISCONNECTIONS

We encourage you to subscribe to our alert system.  Alerts are sent prior to the last business day as a reminder. 

Accounts on the Lock Out list will be locked at the meter.  If the past due amount is paid prior to 4:30 pm Monday through Friday, it will be unlocked the same day.  Technicians do not have access to account information and cannot take or verify an after-hours payment. Those meters will remain locked until the following business day. A $250.00 Tamper Fee will be charged if you remove a lock, shut off device or tamper with the meter in any way to divert or to bypass service.

FIELD PERSONNEL ARE NOT ALLOWED TO ACCEPT ANY PAYMENTS.

 

RETURNED ITEM FEE

There is a $30.00 fee for returned payments. 

  • If a check/draft is returned 2 times, payments must be made by cash, money order or credit/debit card for 1 year.
  • If an automatic credit/debit card payment is returned 2 consecutive months, it will be removed without additional notice.
  • If you are on automatic payments, review your monthly statement to ensure your payment processed.

 

OTHER FEES


TRANSFER MEMBERSHIP FEE:
If you sell your property or no longer want/need service, submit a Member Cancellation form available on our website or at the office. When we receive it, the meter will be locked at that time. We will take your final read, issue a final bill and apply your membership. Any remaining membership balance will be refunded to the name on the account.  Please note, you are responsible for all charges until we receive your cancellation or the new owner submits their paperwork.

If you are the new property owner, you will need to provide a Member Application (found in Forms & Reports), a copy of your Warranty Deed or Deed of Trust (signed & notarized copy, all pages) and valid Photo ID. There will be a transfer fee to put the account in your name.

 

 

Benton City Water Supply Corporation is an EQUAL Opportunity Provider and Employer. All information on this website is subject to change without notice.